Psicon Group

Contact Us

Contact Us

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Address:
15 New Dover Road
Canterbury
Kent
CT1 3AS
 
Telephone:
Children & Young People (18yrs and under) - 01227 467286
Adults (over the age of 18) - 01227 379099
 
Fax: 01227 780861
 
Hours:
Adult Services: 8.00 am – 6.00 pm, Monday to Friday
Children's Services: 9.00 am - 5.00 pm, Monday to Friday
 

Your Opinion Matters To Us

 

Your Views

 

At Psicon, we are committed to providing a high standard of care to our patients and their families.  We actively encourage feedback in order to continually monitor our service and identify ways to improve the care and treatment we deliver.

 

There are several ways in which you can contact us to provide feedback;

 

By email:

 

feedback@psicon.co.uk

 

In writing:

 

HR & Operations Manager

Psicon Ltd

15 New Dover Road

Canterbury

Kent, CT1 3AS

 

Our online survey:

 

www.smartsurvey.co.uk/s/PsiconFeedback/

 

 

How do I make a complaint?

 

Psicon is committed to providing safe, effective and high-quality services.  However, it is recognised that at times things might not always go as planned.

 

When concerns or complaints are raised, we are committed to acknowledging the concern or complaint, putting things right as quickly as possible, learning lessons, preventing reoccurrence and identifying service improvements.

 

If you wish to make a formal complaint, you can do so;

 

By Telephone:

 

01227 379099

 

By Email:

 

feedback@psicon.co.uk

 

By Post:

 

HR & Operations Manager

Psicon Ltd

15 New Dover Road

Canterbury

Kent, CT1 3AS

 

A full copy of our Complaints & Concerns Policy is available on request.